Privacy Policy

Last Updated: November 2025

1. Overview
Bang On Brows (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website www.bangonbrows.com.au, visiting our salons, or engaging with us online or in-store, you agree to the terms of this Privacy Policy.

2. Information We Collect
a. Personal Information
We may collect:
Your name, contact number, and email address
Appointment and booking details
Payment and transaction information (processed securely through our third-party providers)
Feedback, testimonials, and communication history
Information provided through forms, surveys, or competitions
b. Sensitive Information
With your consent, we may collect limited information about allergies, skin sensitivities, or other health details relevant to providing safe services.
c. Technical Information
When you use our website, we may automatically collect:
IP address, device type, and browser details
Website usage and interaction data through cookies, Google Analytics, and Meta Pixel

3. How We Collect Information
We collect information when you:
Make a booking through Shortcuts or our Squarespace website
Purchase or redeem a gift voucher or promotion
Communicate with us by phone, email, social media, or in person
Subscribe to our mailing list or promotional offers (only if you have opted in)
Interact with our online ads, tracking pixels, or analytics tools

4. How We Use Your Information
We may use your information to:
Confirm, manage, and update your appointments
Provide professional beauty services and aftercare advice
Send appointment confirmations and SMS reminders (via Shortcuts)
Process payments and issue receipts
Send marketing communications, offers, and newsletters (only if you’ve opted in)
Improve our services, salon experience, and website functionality
Comply with legal, safety, or insurance obligations
We will never sell or rent your personal information to third parties.

5. Disclosure of Personal Information
We may share your information with trusted third parties, only as necessary to deliver our services:
Shortcuts (booking and SMS reminder system)
Squarespace (website and online forms)
Stripe and Ezidebit (secure payment gateways)
Marketing platforms such as Google Ads and Meta (Facebook/Instagram) for remarketing and analytics
Professional advisers, IT support, or software providers who assist our operations
All third parties are required to handle your information securely and in accordance with privacy obligations equivalent to Australian standards.

6. Storage and Security
We take all reasonable steps to safeguard your information against loss, misuse, and unauthorised access.
Digital data is stored on secure, password-protected systems with encryption and limited access.
Physical client cards or forms (where used) are kept securely on our premises.
We retain personal data only for as long as necessary to provide services or meet legal obligations.

7. Cookies and Tracking Technologies
Our website uses cookies and analytics tools to enhance user experience and analyse traffic.
We also use Google Ads and Meta Pixel for remarketing and campaign performance tracking.
You can disable cookies in your browser settings, though some website features may not function properly without them.

8. Marketing and Communications
We may send you marketing content, promotions, or newsletters only if you have opted in or subscribed via our website or in-salon.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
Even if you unsubscribe from marketing, we may still send appointment confirmations or important service notifications.

9. Loyalty and Referral Programs
In future, we may introduce loyalty or referral programs. If you choose to participate, we will collect and manage information necessary to operate those programs in accordance with this Privacy Policy.

10. CCTV and In-Salon Data
Some Bang On Brows locations may use CCTV for safety and security.
Footage is securely stored and viewed only by authorised management. It will not be used for marketing or shared except where required by law.

11. International Data Storage
Our third-party platforms (e.g. Squarespace, Shortcuts, and marketing systems) may store data overseas.
We ensure all such providers comply with privacy obligations consistent with the Australian Privacy Principles.

12. Access and Correction
You can request access to, or correction of, your personal information at any time by emailing info@bangonbrows.com.au.
We’ll respond within a reasonable timeframe in line with the Privacy Act 1988 (Cth).

13. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be available on our website. Continued use of our services indicates acceptance of any updates.

14. Contact Us
If you have any questions or concerns about privacy or data handling, please contact us:
Bang On Brows
Phone: 1300 BANGON
Email: info@bangonbrows.com.au
Website: www.bangonbrows.com.au